Frequently Asked Questions | Customer Support | Rip Curl Australia

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

How do I know what size wetsuit I wear?

To determine the right size for you, head over to our [Size Guide](/content/pages/size-guides "Size Guides"/index.html) page.

Are my Rip Curl boardshorts/bikinis/clothing items under warranty?

All Rip Curl apparel comes with a 3 month manufacturer defect warranty. If you notice any defects on your purchase within 3 months, simply contact the Rip Curl Service Center for instructions on how to return the goods. Proof of purchase will be required.

Can I use in-store purchased Rip Curl Gift Vouchers Online?

Yes, you can use gift card vouchers purchased in store online. If you are having issues please contact us at us.customerservice@ripcurl.com.

Where can I find assistance with my Search GPS watch?

For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

Where can I find an instruction manual for my Rip Curl watch?

Visit here for a comprehensive list of watches and information on service and manuals

What is your reviews policy?

Product Reviews.

Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:

• Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;
• Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed;
• Not selectively remove or edit negative reviews;
• Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).
• Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.
• Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).
• Disclose any commercial relationship with a platform which publishes our reviews;

Club Rip Curl FAQ's

Do I get a physical membership card?

No, members will receive a digital membership card that can be downloaded into smartphone wallet.

Can my annual birthday gift be used both online and in-store and will it be time-bound?

Yes, it can be used online or in-store and it will have to be used within 30 days.

Will my annual birthday gift require a minimum spend?

No, you will not have a minimum spend but your total has to be $50 before tax for the voucher to be able to be applied.

If I purchased my product online, can I return it to my closest store after the extended 40 days?

No. Our returns policy will remain the same except for the member extension on time to return product.

Will Rip Curl begin to keep a copy of my transactions when I become a member so that I don’t have to keep my receipts.

Yes. We will email you a e-receipt, and our customer service and store teams will be able to use your membership number to search and find receipts for purchases made from the date of your membership commencing.

How do I opt-out of the membership program?

Login to your membership account at ripcurl.com and unsubscribe in the preference center.

Where do I change my contact details?

Your membership profile on ripcurl.com OR at POS within one of participating Rip Curl stores.

If I buy a product and two weeks later became a member where does my return window start/finish?

26 days.

Can I use my points at Kathmandu, Ozmosis or Oboz?

No. But, you will be able to redeem points at Rip Curl participating stores until January 2027.

Returns, Refunds and Repairs FAQ's

How do I return an item?

For more information surrounding online order returns, please visit our returns page [here](/content/pages/returns "Returns Request & Policy"/index.html).

How do I send my Rip Curl product back for service?

Please send your item to the address below with the following information:

Rip Curl Service Center
Your Name
193 Avenida La Pata,
San Clemente, CA 92673

Please fill out this form and put it inside the box.

Wetsuit Form

Watch Form

My backpack/luggage has broken. What are my options?

Please reach out to us.servicecenter@ripcurl.com and for more information on warranty please click [here.](/content/pages/warranty-care "Warranty & Care"/index.html)

What is the status of my item being repaired?

If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you. Please email us.servicecenter@ripcurl.com

How do I send a watch back for repair?

To have your watch assessed, or battery/band replaced by our technicians, please go to our [warranty & care page](/content/pages/warranty-care "Warranty & Care"/index.html) download the form, and follow the steps stated there.

If you have any further questions or would like to contact us before sending your watch for repair, please contact our service center dept at us.servicecenter@ripcurl.com

Delivery & Shipping FAQ's

How do I find my tracking number?

Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.

For more information, please visit the [shipping & tracking page](/content/pages/shipping-order-tracking "Shipping & Order Tracking"/index.html).

How long will it take to get my order?

Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.

Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.

2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.

CHECKOUT + PACKAGE PROTECTION VIA SEEL

HOW TO FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE

Lost Orders

An order is considered lost if it is never reported as delivered. This may include orders that have been stuck in any shipping status other than “Delivered.” You may file a claim once sufficient time has passed for delivery and the expected delivery date is well overdue.

• Domestic orders are considered lost if not delivered 10 days after fulfillment.
• Claims must be filed no later than 30 days from the shipment date.

Damaged Orders

If your order arrives damaged, unusable, or otherwise in unacceptable condition from transit, you may file a claim immediately. Be sure to include photos of the item(s) and packaging.

• Damaged claims must be filed within 7 days from the date the order was marked delivered.

If your order has defects or damage from manufacturing (not shipping), please contact us directly at us.customerservice@ripcurl.com — our team will be happy to help resolve the issue.

Stolen Packages

Seel considers unreceived packages marked “Delivered” as stolen.

• Stolen claims must be filed within 7 days from the date it was marked delivered.
• Before filing, we recommend checking with neighbors or your local post office, as packages are sometimes scanned as delivered a few days early.
• Orders with a purchase price greater than $500 require a police report.

HOW TO FILE A CLAIM

1. Visit the Seel Resolution Center ( https://resolve.seel.com)
2. Enter your order number and email address
3. Click “Report a Shipping Issue”
4. Select the issue type (lost, damaged, or stolen)
5. Choose the affected item(s)
6. Upload any supporting documentation (e.g., photos, tracking updates)
7. Add any comments to support your claim
8. Choose your preferred refund method

If you experience any issues during the claim process, please contact us at us.customerservice@ripcurl.com.

WHEN WILL MY WORRY-FREE DELIVERY PAYOUT BE APPLIED?

• Direct Deposit: 1–3 business days after claim approval
• PayPal Transfer: Within 1 hour of claim approval
• Venmo Transfer: Within 1 hour of claim approval

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