Returns Request & Policy

This policy covers both change of mind returns and returns under warranty or returns for repairs for purchases made in-store and online.

Create Your Return Label

Fill out your order number and email address below, and click the button to begin lodging your return. [START RETURN](/content/apps/returns "https://www.ripcurl.com/apps/returns"/index.html)

CHANGE OF MIND RETURNS & EXCHANGES:

If you change your mind about your purchase and want to return it, we will accept products for return/exchange within 30 days from delivery for online orders or the date of purchase for in-store purchases, subject to the conditions set out below. These terms do not apply to returns for faulty, damaged or incorrect items.

RESTOCKING FEE:

A $12 restocking fee may apply to select items. For online orders, this applies to each label created per order. However, the fee will be waived if the return is due to an error on our part or a defective product, or if you opted into our Free Returns + Package Protection at checkout.

RETURN CONDITIONS:

To be eligible for a return:

• Items must be in new condition — unworn, unwashed, and unused.
• All original tags and packaging must be included.
• Bikini bottoms must have hygienic stickers intact.
• Returns must be submitted within 30 days from delivery for online orders or the date of purchase for in-store purchases.
• A valid proof of purchase is required. Without original receipt or proof of payment, store credit will be issued at the current selling price of the product. Rip Curl may limit the number of returns/exchanges permitted without original receipt.

ITEMS NOT ELIGIBLE FOR RETURN:

Certain items are not eligible for return, including:

• Items marked as final sale.
• Products not in original condition or missing tags.
• Gift cards.
• Opened electronics.
• Surfboards.
• Swimwear.
• Sunglasses.
• Special orders.
• Custom made items.
• Non-Rip Curl merchandise without original tags.
• Rip Curl branded goods purchased from third-party retailers.

PROMOTIONAL ITEMS:

If your purchase included a free or discounted promotional item, such as a gift with purchase or buy one get one free offer, and your return means you no longer qualify for that promotion, the promotional item must be returned at the same time as the original product. If the promotional item is not returned, the value of the promotional item may be deducted from your refund.

EXCHANGES:

In-store purchases

• Items purchased at a Rip Curl Flagship store (i.e. Rip Curl owned stores that are not Outlets) in the US may be exchanged at any Rip Curl Flagship store in the US.
• Items purchased at a Rip Curl Outlet store in the US may be exchanged at any Rip Curl Outlet store in the US.
• Items purchased during a Warehouse Sale at a Rip Curl Outlet are final sale and are not eligible for return or exchange.
• Items purchased from a Rip Curl licensed store in the US (a store that is not owned by Rip Curl, but instead operated under licence) may only be exchanged at the store where payment was made.
• In-store purchases cannot be exchanged by mail.

Online orders

• We do not offer direct exchanges for online orders. If you need a different size, color, or item, please return the original item for a refund and place a new order separately.
• Online orders cannot be exchanged in-store.

REFUNDS:

In-store purchase

• Items purchased at a Rip Curl Flagship store in the US may be returned at any Rip Curl Flagship store in the US.
• Items purchased at a Rip Curl Outlet store in the US may be returned for store credit only, which can be used for future purchases at any Rip Curl Outlet store in the US.
• Items purchased during a Warehouse Sale at a Rip Curl Outlet are final sale and are not eligible for return or exchange.
• Items purchased from a Rip Curl licensed store in the US may only be returned at the store where payment was made.
• In-store purchases cannot be returned by mail for a refund.
• Where applicable, refunds will be processed to the original payment method. Cash purchases will be refunded in cash, and card payments will be refunded to the same card.

Online orders

• Online orders must be returned via our online return portal and cannot be returned in-store.
• Once your return is received and inspected, your refund will be issued to the original form of payment.
• You will receive an email confirmation once the refund is complete.

OVERSEAS PURCHASES:

If you purchased an item from a Rip Curl store overseas and would like to return or exchange it, please contact our customer service team with proof of purchase and pictures of the item with tags attached.

WARRANTY & REPAIRS:

Rip Curl branded items with a manufacturing defect or supplied incorrectly will be assessed under our warranty policy.

If your item has a manufacturing defect or qualifies for warranty repair:

• Contact our Service Center directly at us.servicecenter@ripcurl.com or visit https://www.ripcurl.com/pages/warranty-care.
• Warranty claims are not handled by phone.
• Third-party branded goods that are defective will be assessed by the third-party brand. Rip Curl may assist by providing information but is not responsible for the third party’s assessment or decision.

PRICE ADJUSTMENT

For in-store purchases only, Rip Curl offers price adjustments within 14 days of purchase. If the price of an item is reduced within 14 days after the original purchase date, Rip Curl will honour the lower price and refund the difference upon request and presentation of proof of purchase.

CUSTOMER SUPPORT

If you need assistance, please contact us: us.customerservice@ripcurl.com or 1-714-422-3600 or Live Chat during business hours.